Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form to request water damage removal.
We also collect details about your property and the water damage issue so we can respond quickly and accurately.
When you visit our website, we automatically collect certain technical data. This includes your IP address, browser type, device information, and pages you view. We use this to improve our site and your experience.
How We Use Information
We use your information to provide and manage our water damage removal services. This means scheduling appointments, dispatching our team, and following up on your project.
We also use your information to communicate with you about your service, send invoices, and respond to your questions or requests.
With your consent, we may send you occasional updates or promotional messages about our services. You can opt out at any time.
We use technical data to analyze website traffic, improve our site, and ensure our services run smoothly.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period).
You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our website. These tools collect data like your IP address, pages visited, and time spent on the site.
These third-party providers have their own privacy policies. We do not control how they handle your data, but we choose providers that are committed to protecting user privacy.
We may also use third-party tools for scheduling, invoicing, or customer communication. These tools only receive the information needed to perform their specific function.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to others.
We may share your information with trusted service providers who help us run our business. This includes scheduling software, payment processors, and analytics providers. They are required to keep your information confidential.
We may disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of Giant Restoration Pros, our customers, or others.
Data Retention
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct, update, or delete your information.
If you have provided consent for marketing messages, you can withdraw that consent at any time by contacting us or using the unsubscribe link in our emails.
To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.